# Privacy Policy **Effective date:** August 20, 2026 ## Introduction We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, online image editing tools, digital templates, and related services (collectively, the “Service”). By using the Service, you acknowledge the practices described in this Privacy Policy. ## 1. Data Controller The Service is operated by an independent software development team. **Contact:** [support@profileoc.com](mailto:support@profileoc.com) ## 2. Information We Collect ### a) Information You Provide Depending on how you use the Service, we may collect: * Name or display name * Email address * Account and authentication information * Purchase and transaction information * Information provided when contacting customer support * Other information you voluntarily provide to us Payment information is processed by our third-party payment provider. We do not directly store your complete payment card information. ### b) User Content The Service allows users to upload or create content, which may include: * Character images and artwork * Original Character (OC) information * Text and descriptions * Images uploaded for editing * Images generated or exported through the Service We process this content only as reasonably necessary to provide, maintain, and improve the Service. We do not claim ownership of your original content. ### c) Automatically Collected Information When you access or use the Service, certain information may be collected automatically, including: * IP address * Browser type and version * Device type * Operating system * Approximate location derived from IP address * Pages or features accessed * Usage and interaction information * Error logs and diagnostic information * Date and time of access ### d) Cookies and Similar Technologies We may use cookies, local storage, and similar technologies to: * Keep the Service functioning properly * Maintain login or session information * Remember preferences * Understand how users interact with the Service * Improve website performance and user experience * Detect fraud or abuse ## 3. How We Use Information We may use collected information to: * Provide and operate the Service * Process purchases and deliver digital products * Provide image editing and template functionality * Store and process User Content when necessary to provide the Service * Maintain and improve our website and products * Provide customer support * Communicate with users regarding purchases, account activity, service updates, or important notices * Detect, prevent, and investigate fraud, abuse, and security incidents * Analyze usage and improve our products * Comply with applicable laws and legal obligations We do not use your uploaded OC content to claim ownership of your work. ## 4. Legal Basis for Processing Where applicable, we process personal information based on one or more of the following legal grounds: * **Contract performance:** to provide the Service and fulfill purchases; * **Consent:** where you have provided consent for a specific purpose; * **Legitimate interests:** to maintain, secure, analyze, and improve the Service; * **Legal obligations:** where processing is necessary to comply with applicable laws or lawful requests. ## 5. Sharing and Third-Party Services We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide the Service. These providers may include: * Payment processors * Website and cloud hosting providers * Cloud storage providers * Authentication providers * Email and communication providers * Analytics and performance monitoring services * Security and fraud prevention services For example, payment information may be processed by our third-party payment provider, such as Creem, according to its own privacy policy and terms. We do **not sell your personal information**. We may also disclose information when reasonably necessary to comply with applicable law, legal proceedings, government requests, or to protect the rights, safety, and security of our users, our Service, or others. ## 6. Cookies We may use essential cookies and similar technologies required for the operation of the Service. We may also use analytics cookies or similar technologies to understand website traffic and user behavior and to improve the Service. Where required by applicable law, we will request your consent before using non-essential cookies. ## 7. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on the type of information: * Account information may be retained while your account remains active or as necessary to provide the Service; * Purchase and transaction records may be retained for the period required for accounting, tax, legal, and fraud-prevention purposes; * Customer support communications may be retained as necessary to resolve disputes and maintain service records; * User Content may be retained for as long as necessary to provide the requested functionality or according to the applicable product or account settings; * Analytics and technical information may be retained for a limited period based on our operational and analytical requirements. When information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal requirements. ## 8. Your Rights Depending on your location and applicable law, you may have rights regarding your personal information, including the right to: * Request access to your personal information; * Request correction of inaccurate information; * Request deletion of your personal information; * Request restriction of certain processing; * Object to certain processing; * Withdraw consent where processing is based on consent; * Request a copy of certain personal information in a portable format. To exercise applicable rights or ask questions about your personal information, contact us at: **[support@profileoc.com](mailto:support@profileoc.com)** We may need to verify your identity before completing certain requests. ## 9. Security We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information over the Internet is completely secure. Therefore, we cannot guarantee absolute security. ## 10. User Content and Privacy Users should avoid uploading sensitive personal information that is not necessary for using the Service. You are responsible for ensuring that you have the necessary rights and permissions to upload images, artwork, character information, or other content to the Service. We process uploaded content only for purposes reasonably necessary to provide the relevant Service functionality, unless otherwise disclosed or required by law. ## 11. International Data Transfers Our service providers may process or store information in countries other than the country where you reside. Where required by applicable law, we will take reasonable measures to ensure that international transfers of personal information are subject to appropriate safeguards. ## 12. Third-Party Links The Service may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information. ## 13. Children The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information. ## 14. Policy Changes We may update this Privacy Policy from time to time to reflect changes to our Service, business practices, technology, or applicable laws. When we make material changes, we may update the effective date and provide additional notice where appropriate. Your continued use of the Service after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by applicable law. ## Contact If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at: **Email:** [support@profileoc.com](mailto:support@profileoc.com)